FPT Information System - SAP

Overview

From our deep industry experience, we believe that Profit can be created by providing great customer experience management for Services, Agriculture, Forestry and Fishery, Construction Industry where Equipment Rental is a key account for the business area. With experience in implementing solutions in this field, the Customer Relationship Management (CX) team of the ERP Services Division - FPT Information System Co., Ltd. (FPT IS) has developed a management rental equipment solution "FPT IS - CX for Rental" which is based on the world leading SAP management solution and is officially recognized by SAP.

Starting from 6 weeks, “FPT IS - CX for Rental” allows enterprises to manage your rental equipment effectively by collecting all the information about rental process and keeping track with real-time data. Rental process is designed automatically from managing available equipment in stock, registering for rental, process for handing over, cost for rent and time extension, printing confirmation form to analyzing data and making reports/dashboards. In addition, the solution also includes integrating with barcode of rental equipment, which will allow employees to check in and check out the rental equipment more quickly and accurately.

Challenge

There are so many challenges companies face while managing a rental property. It’s a responsibility to run a rental property these days, especially when companies look at the profit from rental and the journey of rental.

Manage Equipment

Nowadays, companies have a higher demand on managing available equipment in stock and equipment category.

Furthermore, managing catalogue of items is also required in the solution.

This means the solution needs to have capability of importing and exporting data from the system (equipment information, price for rent…).

Manage Rental Information

The solution needs to have capability of collecting segmentation rental for attributes such as: Customer Group, Location, Customer information, Equipment Categories,...

Calculate Rental Fee/Time

The solution needs to have capability of automating rental process to calculate and control the time for rent in plan and reality.

Secure Information

Security management in exporting transaction data from system: System automatically records information about users, transaction type, time...

Business Benefit

⦁ Reducing risks, managing inventory, tracking equipment maintenance and building business strategic directions.
⦁ Best way to protect company in competitive market. Board of Directors can control where customers are using rental equipment.

Integrated Barcode

Stock Management

Real-time Data

Saving Input Time

Applying Support Tool

Data Security

How It Work

- Add product by scanning barcode
- Check inventory
- Calculate rental fee/time
- Export invoice from system

Content Scope

Package	Starter Package SAP Service Cloud Professional Edition	Gold Package SAP Service Cloud Enterprise Edition	Platinum Package SAP Service Cloud Enterprise Edition
T-shirt sizes for this package	Option 1	Option 2 If customer wants to integrate SAP or Non-SAP Applications in the future, additional test tenant should be optimized. Additional implementation cost will be applied in this case
Package Target Employee Range	50 - 200	200 - 500	500 - 1000
Minimum Users	5 users
Contract	3 years
Support	6 months
Maintenance	Maintenance with fee per year
Package Price (Including Implementation, SW License/Subscription and other costs)	Contact via Website/Hotline/Email

Key Features	Starter	Gold*	Platinum*
Account and Contact, Persons	✔	✔	✔
Interaction Management	✔	✔	✔
Routing	✔	✔	✔
Queue Management	✔	✔	✔
Service Ticket	✔	✔	✔
Service Analytics	✔ Report: 4 Dashboard: 1	✔ Report: 6 Dashboard: 2	✔ Report: 8 Dashboard: 2
Service Level Agreements	✔	✔	✔
Surveys	✔	✔	✔
Products	✔	✔	✔
Mobility	✔	✔	✔
Collaboration and Feeds	✔	✔	✔
Data Privacy Management		✔	✔
Leads		✔	✔
Quotes		✔	✔
Orders		✔	✔
Service Contracts		✔	✔
Integration Google Map			✔
Using Microsoft Excel - Macro VBA function to transfer template			✔
Intergration Barcode			✔
Print Form			✔
Survey			✔
Inventory Management			✔
Notification related to Ticket			✔

* If customer wants to further integrate SAP or Non SAP Applications, additional test tenant should be optimized. Additional cost will be applied.

Contact Us

ERP Service Division -

FPT Information System Company Limited – Ho Chi Minh City Branch

Email: [email protected]

T: +84 28 7300 7373 (Ext: 81601)

M: +84 386 888 488 (Mr. Nguyen Dinh Phong)