We are trying our best to satisfy customers by thoroughly understanding their profession and their demands with our continuously improved capabilities and dedication to them.

  • ISO 9001 Quality management
  • CMMI Dev 3.2 Maturity Level 3Software development 
  • ISO 27001Information security 
  • ISO 20000Service Management 

Our project management policies follow PMP and CMMi standards and ASAP (SAP), ADM (Accenture) and AIM (Oracle) methodologies for implementation.



FPT Information System completely adheres to the common policies and objectives of the Group for 6 subjects (Shareholders, Customers, Leaders, Employees, Partners, Community).

FPT Information System fully complies with the Group’s common policies and objectives for 6 subjects:

1. For shareholders: The Company strives to bring the highest and most sustainable benefits to shareholders in order to deliver high and sustainable investment efficiency; build up trust for shareholders and well implement the internal control to protect the legitimate interests of shareholders.

2. For customers:  The Company strives to satisfy customers based on in-depth understanding and best meet their demands by devotion and capacities that are constantly improved, in order to become the leading provider in its business sector. FPT also desires to fulfill its commitment to customers, deliver products on time with high quality, provide full after-sale services; improve the capacity of providing products and services to potential markets and customers; provide products and services with high quality, advanced technology in dedicated and professional manner, as well as comply with business ethics.

In addition to complying with the common policies and objectives of FPT Corporation, FPT IS also set up specific objectives to customers as follows:

                • Promptly and fully meet the requirements of customers in the signed contracts
                 Ensure to provide the most suitable technology solutions to customers.

3. For leaders: The Company strives to build a strong leadership at all levels with inheritance nature, giving opportunities for each staff to show their best ability and achieve quantum success in order to build and develop an outstanding team of leadership at all levels with inheritance nature as well as create favorable conditions and chances for each leader to bring their competencies into full play to make breakthroughs along with the Company.

4. For employees: The Company strives to build a strong team to meet the organization’s development demands, preserve and promote the Company’s core values, ensure the material and spiritual benefits of the employees in order to build and develop a powerful team that meets the development needs of the organization. The Company wishes to preserve and promote the core spiritual values of the Company and ensure both physical and spiritual legitimate interests of employees.

5. For partners: The Company strives to establish relationships with partners on the basis of in-depth understanding, maximizing the strength of cooperation, long-term commitment, mutual success and sustainable development. It is aimed to thoroughly understand the strengths of each party to build a partnership with mutual benefits, bringing about success for both parties; expanding business sector, developing new products and services and establishing sustainable relationships with partners.

6. For community: The Company strives to make contributions to the community as as ground for its sustainable development, so as to contribute and bring about benefits to the community as well as improve the Company’s image and confidence in the community.


FPT IS identifies, documents and implements the processes of:

- Risk and Opportunities Management
- Organization of information security
- Human Resource Security
- Asset Management
- Access Control
- Cryptography Control
- Physical and Environmental Security
- Operations Security
- Communication Security
- System acquisition, development and maintenance
- Supplier Relationships Management
- Information Security Incident Management
- Business Continuity Management
- Compliance

In order to ensure:

- Compliance with legislative, regulatory and contractual requirements;
- Confidentiality of information;
- Integrity of information;
- Availability of information;
- Information is classified and secure areas are segregated in order to prevent unauthorized physical access; establishing, maintaining and testing business continuity plan;
- All employees of the organization receive information security awareness education and training;
- Information security breaches are reported to information security manager and thoroughly investigated;
- Protection of organizational asset accessed by suppliers;
- Continual improvement in FPT IS Information Security System.

Information Security Policy is reviewed by top management annually or in case of significant changes to ensure continuous compliance, accuracy and effectiveness.


FPT IS establishes an effective and fully operational service management system (SMS) which ensures:

- SMS processes and the services meet the service management requirements based on the International Standard ISO/IEC 20000-1:2018;
- Training, skill and competence requirements for the operation of SMS are understood and satisfied;
- The contractual requirements or documented agreements with the customer are fulfilled and responded;
- The effectiveness and efficiency of the SMS and managed services are continually improved;
All changes to the service management policy including its scope are managed under the Documentation Management process.
SMS policy is the basis of establishing the service management objectives of FPT IS.
SMS policy is communicated within FPT IS to the related management layers as well as the employees and will be available to interested parties, as appropriate.
The conformity of SMS policy is reviewed by top management annually or unexpectedly when significant changes occur.